NetAssurance

ATCOM’s NetAssurance Support Plans are designed to meet the IT support needs of small and medium business. NetAssurance provides a pro-active approach to IT support. Your IT systems need routine maintenance in order to operate with maximum efficiency and trouble-free use. As a business owner or IT manager, you want performance, stability and reliability of your IT infrastructure at a predictable and affordable monthly cost. That is the goal of NetAssurance. For small businesses that employ no IT staff ATCOM provides a combination of on-site and remote support for all your needs. For business’ that employ IT staff, we can supplement your current staff with ATCOM’s Staff Supplement Consulting and Support, Network Device Monitoring, and Managed Services. You choose the solution that best fits your needs and budget.

Support Services

• Weekly/monthly scheduled systems maintenance and IT To-Do
• On-Site IT Management
• On-Site and Remote emergency problem resolution
• Remote Management of IP Enabled Devices
• Network and Server Performance Monitoring
• Server Administration
• Remote Desktop and Server Control
• Desktop and Server Software Distribution
• Software Patch Management
• Asset Management
• Software License Management
• Security Monitoring and Intrusion Detection
• Virus Software Updates
• Remote Domain Policy Management
• Backup and Restore Management
• Desktop Help Desk