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Home» Why ATCOM? » How does your company win? » Help Desk

Help Desk

What makes ATCOM’s Help Desk so great!

Help Desk

  • Friendly, locally-staffed ATCOM employees
  • Manufacture certified technicians
  • Technicians dedicated just to the desk! (We are not pulling someone from the field to answer your call.)
  • Great for technical questions or to request service
  • Staffed 8:30 a.m. through 5:30 p.m.  weekdays Easter Time
  • On-call emergency support for after hours
  • 95% of all request are handled remotely without the dispatch of a technician
  • Award-winning support – Voted best support in the nation by a top manufacturer survey

 

Need Help?

Help Desk

Contact the Help Desk by support@atcombts.com/1-800-849-8266 or Click here!

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Testimonials

“…it is good to know there is a company out there that does what it says.  In my business it is called under promise and over deliver…. You have a great team at ATCOM.” (Read More Talbert Building Supply testimonial)-Talbert Building Supply/ Danny Talbert
“I want to extend my sincere gratitude to everyone at ATCOM for the superior service you have provided to Room At The Inn… you promised us “first class” attention and have far exceeded our expectations. We were so pleased, we are turning to ATCOM for our IT system as well.”Room At The Inn/Debbie Capen
“In speaking with several vendors, I was looking for someone that wanted to understand my needs and offer different options that would meet my needs, not someone trying to shoehorn my company in their product. Jeff Morgart’s dedication to finding the right solution for my needs that ultimately set ATCOM above the competition.”Metrolina Builders/Matt Williams
“Organizations like yours make upgrading technology easy, fun and very rewarding. We have been working with the system for some time now and absolutely love the features and benefits it brings to our organization.”Insight Imaging/Randall Mountcastle
“When we made the decision to move forward with VoIP, we wanted a company to partner with that had experience in assisting companies with the initial installation as well as ongoing support for the technology. Your company’s experience and reputation with VoIP are the primary reasons we chose ATCOM.”Park Sterling Bank/Stephen A. Arnall
“I just wanted to say how professional and knowledgeable the whole staff at ATCOM has been. I wanted to thank your whole team on getting everything done so well and efficiently. You can be assured I will suggest your company to any one that is looking for a new phone system or any telecom solution.”Drug Safety Alliance/William Wight

Latest News

  • ATCOM needs your help feeding hungry kids when school is out!
  • Protected: Mitel 5000 V6.0 release scheduled for this summer
  • NCLGISA Update
  • ATCOM’s David Finch helps The Ocracoke Volunteer Fire Department
  • ATCOM makes a big splash at NCLGISA in Wilmington

Meet Our Clients

Attend Our Events

  • ATCOM's Next Steps in Technology Lunch and Learn-Triangle / Aug 14th.

Hello!

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