Managed Information Technology & Network Upgrade
Case Study

Company Profile:

  • Terwilliger Pappas/ Pappas Properties
  • Locations in Charlotte, Raleigh and Atlanta
  • Employees: 50+

Wade Finger, Managing Director

Managed Information Technology Services Network

Challenges and

  •  Lack of proactive service and support (licensing lapsed, outdated firewalls, routers and other hardware)
  • Pappas stated they previously had a partner that did not have their best interest in mind and had personality conflicts with Pappas employees
  • Slow service response times from past providers
  • Slow network due to non-business class wireless access points and no ability for their customers to access wifi
  • Old 10/100 switches could not handle their number of users and had no traffic shaping
  • Company productivity was down due to ineffective hardware choices
  • File servers in siloes without replication between offices and poorly implemented folder redirection
  • Outdated Windows 2008 Standard Edition installed on servers


Engineer’s Thoughts

“I feel like I am a valued member of the Pappas Properties/Terwilliger Pappas team.  I walk in the Charlotte office on Tuesday mornings and everyone knows my name and makes me feel welcome. I feel as much a part of their team as I do ATCOM’s and when I can make their technology experience better in any way, I make it happen.  Their network has come a LONG way from where it was when we started managing it, I am extremely proud of the work we’ve done.”
– Will Patterson, ATCOM[/alert]


Client’s Thoughts

“We have been very pleased with ATCOM’s pro-active approach to IT management. ATCOM provides us with the resources we need to stay competitive.”
-Wade Finger
Managed IT Services and Network for Pappas


Managed Information Technology Services & Network Upgrade Results

  • Moved Client from Microdex Email to Hosted Exchange
  • Installed Windows Server 2012 on clean servers setting up Print Server, File Server, DHCP, DNS, AD and DFS
  • Migrated workstations to a local domain
  • Upgraded and brought network to current software and firmware requirements
  • Created Group Policy Objects (GPO’s) and rolled out folder redirection, printers, and folder permissions
  • Installed Meraki MX60 Firewalls to eliminate number of user limits for VPN and LAN
  • Upgraded network with gigabit switches
  • Set up ISP Redundancy and fiber into the buildings
  • Set up full image back-up with StorageCraft being replicated to the cloud and Distributed File System (DFS) between file servers
  • Installed Meraki Access Points with Guest Network. Meraki Management allows ATCOM to monitor all logs on firewalls and servers
  • Designed for remote users to be backed up individually as an added redundancy

Added Benefits

  • Customer is notified when warranties and licensing are coming due
  • ATCOM provides regular assessments with up-to-date proactive solutions
  • Increased productivity with network upgrades
  • Customer is receiving quicker service response times with layers of support[/alert]

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