We had a customer reach out to us late Friday (4:20pm to be exact), asking for help in obtaining PoE injectors so that they could begin sending employees home to work. I am sure that it will come of no surprise to anyone reading this email, but Colin jumped in with me to help find equipment and work on shipping the order to them for Saturday delivery at the contact’s home address. As if finding a customer POE equipment this late in the game during this crazy time was not superhero enough, the story gets better.
Colin gives me a call early Saturday morning. “Hey Mike. I had an issue with getting the parts shipped out in time in order to get them to the customer by today”. This is where Colin does what Colin does best… makes things happen no matter what. “Do you have the customer’s cell phone number so that I can call them and meet them somewhere with the parts”? WOW, talk about going out of the way!
So, I follow back up with the customer this morning to “put a bow on it”. Needless to say, the first thing out of their mouth was, “can you please make sure that you talk to Colin’s boss for me and tell them that he went way above and beyond to help us out? Instead of just telling us that he would have the part to us on Monday morning, he drove and meet with us to give me the parts on Saturday”. The customer did not expect service of this level from anyone. In his words, “even though we did not get completely shut down like we thought we were, you guys went above expectations to make sure that we were prepared in case we did”.
With this said, I would like to give a huge shout out to Colin for winning the day and being… well, Colin. You da man! – Mike Poage