Wanted to send you both a note to let you know how incredibly helpful Jignesh was on Friday!
Mark knows my life and schedule are NOT my own, so I was having trouble finding the time to coordinate a call between ATCOM and the new provider so they could get the new environment set up. I finally had had a free hour or so on Friday. Sarah was great at finding a tech who was available and could help and Jignesh was wonderful. We got on the phone did a screen share. We thought we had everything we needed, and then realized we needed Jignesh’s help again. I called, literally at 5:30, and Sarah caught him before he logged out. He stayed on the call another 30 minutes to make sure they have everything they needed, and he did so pleasantly and professionally. I know the weeks are long, so his kindness in helping MEMA cross a big item off the list that had been hanging over my head for weeks was truly appreciated! I owe him some beer or something and wanted you both to know how much I appreciated his help.
Many thanks again to the ATCOM team for being such a great partner!
Rebecca, CIO of a Physicians Group