Contact Center Solutions2018-03-21T12:00:26+00:00

Contact Center
Solutions

Whether you have a small contact center with a few customer service agents or a large, multisite center in need of multimedia capabilities, ATCOM has solutions that will help you help streamline business operations and boost customer satisfaction.

The Way Customers Connect Has Changed

Traditional Customer Communication

Next Gen Customer Communication

MiContact Center connects you to customers by voice, chat, email, video, social media and IoT (Internet of Things)

Every business has a contact center, whether they know it or not. From small, help-desk contact centers to large-scale, multisite, multimedia contact centers, businesses need contact center solutions that enable remote workers, integrate business processes, control costs, and ensure business continuity. They want solutions that streamline business operations and processes, improve communications, and are self-managed with minimal intervention.

Mitel provides a number of call and contact center solutions to meet a wide range of business needs. Our small- to medium-sized and enterprise contact center solutions integrate with existing infrastructure investments and provide you with the flexibility to add increasingly sophisticated capabilities as your needs change and grow.

Mitel Contact Center Solutions:

  • Improve customer experience
  • Integrate business processes
  • Ensure business continuity
  • Protect against compliance and litigation
  • Drive quality improvement

ATCOM takes the time to understand your business enabling connections to customers
in new ways that increase productivity and customer satisfaction.

Imagine your business light years ahead of the competition.

Low Key IT

Are you are ready to get back to doing what you do best and leave the IT drama behind?

Let’s Get Started