Every business has a contact center, whether they know it or not. From small, help-desk contact centers to large-scale, multisite, multimedia contact centers, businesses need contact center solutions that enable remote workers, integrate business processes, control costs, and ensure business continuity. They want solutions that streamline business operations and processes, improve communications, and are self-managed with minimal intervention.
Mitel provides a number of call and contact center solutions to meet a wide range of business needs. Our small- to medium-sized and enterprise contact center solutions integrate with existing infrastructure investments and provide you with the flexibility to add increasingly sophisticated capabilities as your needs change and grow.
Mitel Contact Center Solutions:
- Improve customer experience
- Integrate business processes
- Ensure business continuity
- Protect against compliance and litigation
- Drive quality improvement