ATCOM Managed Desktop Support Services

Free Up Your IT Team to Focus on Strategic Initiatives Instead of Desktop Support.

Local Dispatch Available
24x7 IT Support and Helpdesk
Redundant Network Operation Center (NOC)
30 Engineers
14 Second Average Answer Time
40 Years of Technical Business Success
1 Simple Solution

Managed Desktop Support Services

ATCOM’s Managed Desktop Support Services allow you to maximize the performance, reliability, and security of your desktop computers and free your IT team from supporting end-users, allowing them to focus on the strategic initiatives that are important to your organization. We provide a layer of advanced technical resources functioning as your IT department or in support of your IT Team. We are passionate about helping you implement and use technology to better serve your team and your customers.

Outsourcing IT tasks to a Managed Service Provider (MSP) such as ATCOM Business Technology Solutions gives you the chance to focus on your core business instead of chasing technical issues.

As a Managed Service Provider, we provide your end-users with a secure, modern experience and maintain your devices from desktops to network infrastructure. We perform regular maintenance updates to keep your systems running smoothly and securely with the latest Microsoft 365 applications and security services. We also make informed recommendations to optimize your computer systems and network, saving you money by avoiding costly technology issues that lead to downtime and repairs.

We’ll streamline desktop upgrades and new software rollouts to provide your team with the best systems, applications, and devices they need when they need them.

The total cost of ownership (TCO) to your organization will be substantially lower. This means lower operating costs and capital expenses for your organization.

What are the Benefits of Outsourcing IT?

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    Reduce Technical Constraints
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    Improve Technical Capabilities
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    Reduce Cost
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    Improve Uptime
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    Negate Risks
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    Implement Best Practices
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    IT Accountability
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    Strategic Planning
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    Enhanced Reporting

Many MSPs are not local to your business or organization and manage your technology 100% remotely. Some things such as printer issues may require someone to be onsite. Choose a local MSP within North Carolina, such as ATCOM Business Technology Solutions and allow us to provide onsite support. We’re big enough to provide the stability you need and small enough to provide you with local service. We have 30 engineers and 40 years of technical business success.

A Managed Service Provider such as ATCOM can help your organization improve its operations. For example, we can handle your company’s networking, help desk inquiries, server upkeep, desktop support, and even project management.

We also provide Strategic Asset Management Services to help you make better decisions about desktop maintenance and upgrades. This especially benefits organizations with remote offices that lack in-house IT support staff.  Rely on ATCOM Business Technology Services to ensure that your desktops are secure and performing optimally while freeing up your in-house IT staff for more strategic initiatives.

Control unplanned costs in your organization by choosing ATCOM Business Technology Solutions as your MSP and pay lower, fixed monthly costs which cover all kinds of repairs and service costs.

We've Got You

Let ATCOM Business Technology Solutions handle the complex, repetitive, and time-consuming work involved in the management of your end-user systems and/or IT infrastructure.

End-User Support Services

Unlimited Helpdesk Resources
User Account Administration
Proactive Issue Resolution
On Boarding Employees
Password Management
End User File and Print Rights
Distribution List Management
Technical Concierge Services
Email/O365 Management
And more!

Contact Us Today

Contact us Today for a FREE assessment to determine your organization’s current environment. This assessment may point out potential areas for improvement and ways to properly support your organizations goals.