ATCOM IT Monitoring and Management Services

Network Infrastructure

ATCOM Business Technology Solutions provides a proactive IT Monitoring and Management service set utilizing Best-In-Class Data-driven Intelligence, Machine Learning, Analytics and Advanced Technical Resources for the Continued Health, Availability and Performance of your Network.

North Carolina Network Operation Center (NOC) with Azure Redundancy

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    On Site Technical Services Available
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    24x7 Monitoring
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    24x7 Remote Response
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    Single Point of Contact
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    1 Simple Solution
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    Redundant Network Operation Center (NOC)
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    30 Engineers
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    14 Second Average Answer Time
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    40 Years of Technical Business Success

Monitoring, Maintenance, & Management

We take a proactive Managed IT Services approach to monitoring, maintenance, and management, which includes patch management and predictive maintenance. Our IT monitoring services include network, device, and application monitoring of both on-premises and cloud-based systems.

Monitoring and managing physical and virtual infrastructure such as servers, network hardware and cloud-based systems in real-time, allows issues to be identified and resolved quickly to improve network performance.

Our monitoring and management services include Security monitoring, to monitor a network for security threats or suspicious activity in the network and install software updates.

Our infrastructure monitoring tools monitor your systems for availability. We provide systems management, including infrastructure monitoring and management, as well as network monitoring and management, availability and performance of a web server or service, and provide reporting for uptime and performance.

Customer-facing applications are also managed and monitored for availability. Application Management and Application Performance Management (APM) monitor the performance of software applications and detect issues before they become major problem for customers.

Our IT monitoring software intelligently predicts problems such as server crashes in advance and provides an automated response for us to correct the problem before the end-users are impacted.

What are the Benefits of IT Monitoring and Management Services?

Improve Technical Capabilities
Reduce & Control Unplanned Costs
Improve System Uptime & Performance
Predict and Correct Problems Before Users are Impacted
Free Up Your IT staff
Enhanced Reporting

ATCOM Monitoring and Management Services

Don’t put your overburdened IT staff through more endless hours troubleshooting the cause and fixing problems after the downtime has occurred. Our engineers monitor your infrastructure 24×7 and will identify, respond, and resolve issues before they become large downtime events.

Contact Us Today and free up your IT staff to focus on revenue-generating projects instead of routine operational tasks.  

Control unplanned costs in your organization by choosing ATCOM Business Technology Solutions as your Managed Service Provider for IT Monitoring and Management Services and pay lower, predictable monthly costs and eliminate unpredictable, expensive maintenance fees.

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    Device Administration and Configuration
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    Network Monitoring and Maintenance
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    Firewalls, Routers and Switches
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    Server Monitoring and Management
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    Disaster Recovery and High Availability
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    Hardware Life Cycle Management
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    Cloud and Hybrid Cloud Solutions
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    Backup Monitoring and Management
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    Security and Anti-Virus Management
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    Patch Management
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    Warranty Renewal and
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    Licensing Oversight