With over 40 years of voice experience, we help organizations connect, collaborate, and provide analytics to offer a better experience to their customers.
Mitel single software stream delivers the same solution no matter how you want it.
On Premise
Reliability, Call Quality and Onsite Control.
In the Cloud
Flexible and Easy to Manage. Backed by Amazon/Google’s industry-leading reliability, security, and scalability to deliver uptime and SOC1 and HIPAA Compliance.
Hybrid Solution
You get the best of both worlds. Flexibility of the Cloud, and Onsite Control.
Contact Center
Everything you need to operate a world class customer experience center including built-in Workflow Designer, Speech IVR, AI-powered Chatbots and Agent Assist, Interaction Recording, Quality Management, Workforce Management, Historical Reporting and Real-Time Dashboards, Reports, and Analytics. Communicate with your customer by voice, chat, SMS, email, and social media.
Collaboration
Bring teams together through Unified Communications with conferencing, desktop sharing, document sharing, and video. Collaborate across blended environments on any device.
Mass Notification
Notify the right people, the right way, when it matters the most. Broadcast notifications across desktop PCs and phones, mobile phones, paging systems, SMS text, email, and many others to reach the widest audience possible. Use geofencing to go beyond on-premise and provide critical information to staff based on the location or proximity to the incident zone.
Mobility and Remote Workers
Real-time connectivity on any device anywhere. Stop a conversation on one device and pick it up on another device or use Simultaneous ringing / Mobile twinning. Work from anywhere whether it is from the office, home, or from the coffee shop.
8012 Industrial Village
Greensboro, NC 27409
1-336-387-1898
3330 Oak Lake Blvd.
Charlotte, NC 28208
1-704-602-2998
4920 S. Alston Ave.
Durham, NC 27713
1-919-314-1003
